❓ Frequently Asked Questions (FAQ)
📥 Orders & Downloads
Q: How will I receive my files after purchase?
A: Once your payment is confirmed, you will receive an instant download link accessible in your account and via email.
Q: Is there a time limit to download my files?
A: No. Your files remain accessible in your customer account indefinitely, so you can download them anytime.
Q: I’m having trouble downloading my files. What should I do?
A: Please contact us at contact@vectorworlds.com, and our support team will assist you promptly.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept secure payments via Stripe (credit/debit cards) and PayPal.
Q: Are my payment details secure?
A: Absolutely. We never have access to your bank information. All payments are processed securely through Stripe and PayPal.
🎨 Products & Compatibility
Q: What file formats are included with my purchase?
A: Most products include SVG, PNG, and EPS files, as specified in the product description.
Q: Are your files compatible with Cricut and Silhouette machines?
A: Yes. All our files are tested with Cricut Design Space, Silhouette Studio, and other popular cutting and design software.
Q: Can I edit or customize the purchased files?
A: Yes. You can change colors, resize, or combine multiple designs to suit your projects.
📜 Licensing & Usage
Q: Can I use your files for commercial projects?
A: Yes. Your purchase includes a standard commercial license suitable for small batches, Etsy shops, and handmade products.
Q: Can I resell or share your digital files?
A: No. Reselling or sharing the original files (SVG, PNG, EPS) is strictly prohibited.
Q: What if I want to produce on a larger scale?
A: Contact us at contact@vectorworlds.com to discuss an extended commercial license.
🔄 Returns & Refunds
Q: Can I request a refund?
A: No. As our products are digital files delivered instantly, refunds are not available.
However, if a file is corrupted or incomplete, we will provide a corrected version free of charge.
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