❓ Frequently asked questions (FAQ)

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📥 Orders & Downloads

Q: How will I receive my files after purchase?
👉 As soon as your payment has been confirmed, you will receive a instant download link available in your account and by e-mail.

Q : Is there a time limit for downloading my files?
👉 No, your files remain accessible at all times in your customer account.

Q : I can't download my file. What should I do?
👉 Contact us at contact@vectorworlds.com and we'll help you solve the problem.

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💳 Payments & Security

Q: What payment methods do you accept?
👉 We accept secure payment by Stripe (credit cards) and PayPal.

Q : Are my bank details secure?
👉 Yes, we never have access to your bank details. Payments are processed by secure service providers (Stripe/PayPal).

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🎨 Products & Compatibility

Q: What file formats are included?
👉 Most of our products include the following formats SVG, PNG and EPS. Some packs also include DXF and AI (this is specified in the description).

Q : Is it compatible with Cricut and Silhouette?
👉 Yes, our files are tested on Cricut Design Space, Silhouette Studio and other popular cutting and design software.

Q : Can I modify purchased files?
👉 Yes. You can customize them (change colors, sizes, combine multiple designs) to suit your needs.

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📜 License & Use

Q: Can I use your files for commercial projects?
👉 Yes, your purchase includes a standard commercial license (small series, crafts, Etsy stores, etc.).

Q: Can I resell or share my digital files?
👉 No. Reselling or sharing files as is (SVG, PNG, EPS) is strictly forbidden.

Q: What if I want to produce on a large scale?
👉 Contact us at contact@vectorworlds.com to get a extended commercial license.

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🔄 Returns & Refunds

Q : Can I request a refund?
👉 No, because our products are digital and delivered instantly. However, if a file is corrupted or incomplete, we will provide you with a corrected version free of charge.